This philosophy of customer service, added to a broader business-oriented positivity espoused by management gurus, guides Himmelberger’s life beyond the realms of commerce. The video lent its name to ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are two reasons your customer service is unforgettable ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...