The Business Journals

Customers will switch banks due to poor service. Here’s how AI can help

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. In an uncertain economy, banking customers want clear ...
Business Wire

Poor Customer Service Threatens $4.7 Trillion in Annual Revenue Globally as Companies Struggle to Retain Staff

PROVO, Utah & SEATTLE--(BUSINESS WIRE)--Nearly all consumers say they were dissatisfied with their experiences as customers in 2021, according to the 2022 Global Consumer Trends report from Qualtrics ...
Forbes

Poor Data Hammers Customer Service. Here’s What To Do

The United States is in a data quality crisis. This impacts everything, from productivity to AI. Here I’ll focus on the impact of bad data on customer service, which is also in crisis. I recently got ...
Entrepreneur

We Have an Empathy Crisis on Our Hands. Here’s How to Combat the Rising Trend of Poor Customer Service.

Ever wonder why exceptional customer service is becoming an endangered species? Here’s how you can make your business stand out in a sea of mediocrity simply by upping your customer service game.
The Business Journals

13 bad practices that can lead to poor customer service and experiences

Business Journals Leadership Trust is an invite-only network of influential business leaders, executives and entrepreneurs in your community. To continue reading this ...
Fast Company

Want better customer service? Treat your employees better

Poor customer service can hurt your business. But just how badly might surprise you. Just ask United Airlines. In 2008, musician Dave Caroll and his band Sons of Maxwell were traveling on United ...
The Baltimore Sun

Monopolies at the heart of poor customer service | READER COMMENTARY

Thank you for Peter Jensen’s rant about poor customer service (“Peter Jensen: Let’s put corporate America’s lousy customer service on hold,” July 18). We all can identify with what he and his wife ...
LondonLovesBusiness

Nearly half of UK customers say they’ve suffered poor customer service: Here’s how to change that

Nearly half of UK customers say they’ve suffered poor customer service. Discover effective ways to improve it today.
Ars Technica

ISPs say their “excellent customer service” is why users don’t switch providers

Lobby groups for Internet service providers claim that ISPs’ customer service is so good already that the government shouldn’t consider any new regulations to mandate improvements. They also claim ...
Computerworld

Poor Customer Service Can Hurt Online Sales

More than one-third of online shoppers will abandon a shopping cart because they can’t get crucial information at the time of purchase, according to a new survey of experienced online shoppers ...
standardmedia.co.ke

Survey: Poor service, high fees drive customers to change banks

Poor customer service, high fees, and inconvenient digital banking platforms are the top reasons Kenyans are switching banks, according to the 2024 Banking Customer Satisfaction Survey released by the ...