Forbes contributors publish independent expert analyses and insights. Tony Bradley covers the intersection of tech and entertainment. The pace of technological innovation has significantly raised ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing personalized service, and dedicated moments. All of this is becoming possible ...

One of the most effective ways to create customer confidence is to practice proactive customer service. The short description of proactive service is doing something for your customers before they ...

NEW YORK--(BUSINESS WIRE)--Kustomer, the innovative AI-powered customer service platform known for personalizing every interaction through connected, efficient and proactive customer service, today ...

Customers today expect brands to respond to customer service tickets within an hour, which can be a challenge. Creating incredible customer support experiences is challenging today. Your customers are ...

Examples include upcoming due dates, renewal timings, changes in credit balances, billing reminders, and more. By pairing notifications with simple, self-service web experiences that allow customers ...

Artificial intelligence has gone mainstream. The term is now regularly appended to all manner of tools and technologies, even when it’s unclear exactly what role AI plays in delivering desired ...

Two-thirds of consumers contact customer service after receiving proactive outreach from companies, often using costly assisted channels because they need additional information or confirmation, ...

Managing public service infrastructure is a serious business. Outages are more than just an inconvenience – they can disrupt commercial operations, and affect people’s lives. Every day, Western Power ...

One of the most ubiquitous developments in the customer service business over the past decade is the growth in the number of ways that customers can engage with a company when they have an issue. From ...