Passive support is based on embedded in-app support features that help customers understand or resolve issues without intervention by customer support. Proactive support is primarily concerned with ...

Who’s going to make the first move? That’s the ultimate difference between reactive and proactive care for Internet Service Providers (ISP). With reactive care, you show the customer that you can act ...

This looming turnover wave signals a critical need for organizations to dig deeper. Beyond traditional perks, it's time to address the emotional and psychological factors driving disengagement.

Sendbird Inc., an artificial intelligence communications and conversation platform, today announced the launch of what the company calls an “omnipresent” AI agent that can handle customer service ...

Far too many large corporations and enterprises fail to extract the maximum value from their investments in complex and very costly business systems because they don’t effectively utilise the full ...

Enterprise systems like servers and networking equipment have long had advanced support options. Vendors provide proactive and predictive maintenance that attempts to detect and correct issues before ...

Microsoft has added a new level of technical support for enterprise customers that it says helps them draft a long-term road map to improve the reliability and quality of their IT networks. Premier ...

Enough is enough. We feel this with each school shooting we endure. We feel this with each suicide that takes a loved one from us far too soon. More lives lost, more families devastated, more ...

Google Cloud today announced the launch of its premium support plans for enterprise and mission-critical needs. This new plan brings Google’s support offerings for the Google Cloud Platform (GCP) in ...

In 2018, Fraser Health Authority set a goal to reduce the human and the financial costs of disability claims and long work absences associated with employee illness and injury. To that end, Fraser ...