It is the university’s legal and ethical responsibility to prevent harassment and discrimination on the basis of race, color, ancestry, religious creed, gender identity and expression, national or ...

At Counseling Services, our primary responsibility is to the welfare of our clients. Therefore, we maintain high standards of client-care and ethical and professional conduct. On rare occasions, ...

If a problem arises that the project manager and the team can resolve, it's just one of the many fires that will ignite and be put out in a given week. However, an "issue" arises if outside help is ...

Commentary--Given the critical nature of today's business applications, an enterprise should develop a comprehensive strategy and consider the deployment of tools and processes to aid IT in quickly ...

Poor problem resolution drives off customers; good problem resolution helps you keep them in the fold. In fact, customers whose problems have been solved to their satisfaction are likelier to stay ...

Cerner Corp. a provider of information technology to some 1,500 healthcare clients, has selected AppSightT software from Identify to automate its problem resolution process. “Our clients use our ...

Your Web host isn’t up to expectations. Your site is available 99.7% of the time as stipulated by contract, but performance is slow, bandwidth is tight, and the firewall isn’t keeping hackers out. You ...

Just about everyone has a story about a customer service experience. Some were so spectacularly good or bad that they take on a life of their own as they are repeated by many people with no connection ...