Change management is among the most complex and challenging processes Global 2000 organizations face. Indeed, many IT service quality problems can be linked directly to poor change-management ...

Using the Process Communication Model to build healthy business relationships. Dean Hefta, founder of Clarus Results, a consulting firm, and author of How We Connect, visits with Matt George about how ...

Efficient communication is essential for a business, it serves as the cornerstone of productivity and collaboration. In my case, communication plays an even bigger role. I am a communication expert ...