According to Jeffery Liker’s book, The Toyota Way, it’s estimated that most business processes are 90% waste and 10% value-added work. Value-added activities in a process are considered those that ...

Process improvement can be a frightening concept. For many people, it signals the start of a downsizing cycle or at least a period of uncomfortable change. The truth is, process improvement has been a ...

The healthcare industry faces the formidable challenges of rising costs and precarious profit margins. Elevated supply and labor costs, combined with structural revenue pressures, have created a ...

Not-for-profit health network seeks to optimize revenue capture, cash flow and organizational effectiveness through revenue cycle redesign, automation and enterprise-wide best practices "When ...

Small businesses need to remain continually agile to respond to a changing business climate internally and externally. Demand shifts and technology changes. Competitors enter the market. Businesses ...

Process time vs. cycle time is a discussion that comes up often for newcomers to Six Sigma. Understanding these principles and how they apply to your time management is vital. Failing to grasp these ...

The University of Tennessee at Martin set up a new process improvement facilitator position and gave the person who holds it no authority, no budget, and no staff. Yet that's the way he likes it, and ...