A front-page headline a few days ago in Springfield’s The State Journal-Register announced a record enrollment at the Springfield campus of the University of Illinois. That’s great news for both the ...

We asked brands from different industries to share their stories about how VOC programs have helped impact their products, services and business. If you’re on your way to building your first voice of ...

Many companies have loyalty programs — membership programs that grant customers exclusive benefits for specific actions. At their simplest level, loyalty programs offer rewards per dollar spent or ...