In the age of competitive marketplaces, great customer service has risen to being one of the most important aspects of any business. An exceptional customer service experience is a key factor in ...

Customer-centric service. Exceptional customer service puts the consumer first. Successful brands listen to their customers and deliver on their needs. The cost of poor support. A lack of care in ...

Small businesses involved in the service industry need to develop a strong customer service focus to attract and retain customers. The service industry is a rough and tumble place, where only ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Add articles to your saved list and come back to them any time. Establish core customer service values, such as accountability and transparency, and consider building those principles into your ...

Years ago I recommended specific computers to readers based on the amount of attention each company paid to tech support. My theory was that most of the top brands were similar electronically. It was ...

A customer is the best thing that can ever happen to a business. For the investors, it's a milestone towards the realization of the venture's goals e.g. Longevity in ...

Opinions expressed by Entrepreneur contributors are their own. I spend all my working days as a customer service consultant and transformation expert, helping companies large and small improve and ...

DEAR HELOISE: I am responding to the reader complaining about customer service. I have been in the retail-service industry for more than 20 years. I, too, am at a loss about etiquette. I have helped ...

Did I not get the memo that said discourteous service is now the in thing? That stopping short of berating your customer or potential customer was the new protocol of record? Unless memory fails me, ...