You’re in a meeting, the slides are rolling, people are nodding, others are fiddling on their phones, and then it happens. You have a question. You want to be seen as engaged, so you open your mouth, ...

There’s a common malfunction that occurs when well-intentioned people open their mouths to say no: The word “yes” tumbles out instead. We’ve all been there, says Vanessa Bohns, department chair and ...