An essential step before a new tech product or service is launched into the market is quality assurance—making sure the end product functions as intended and that features are optimized for a good ...

Contact centers are the frontlines for customer interactions and play a significant role in shaping customer perceptions and building loyalty. Maintaining quality assurance (QA) within the contact ...

Building quality assurance into processes saves a business time, money and headaches—particularly when it comes to creating tech. With firm and consistent QA processes, tech teams can ensure code is ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Fast Company Executive ...