It can be tough to manage data manually, and doing so can sometimes lead to errors or inefficiencies. Spreadsheets can get overly complex, and data quality can suffer. This has become a large enough ...

FLINT, Mich. (WJRT) - A Flint air quality monitoring site owned by the Michigan Department of Environment, Great Lakes, and Energy has been robbed, halting the state's ability to track air quality in ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Survey work is a series of complex processes. At the outset, there is sample and questionnaire design, as well as field training. During the data collection stage, there is monitoring and remedial ...

Forbes contributors publish independent expert analyses and insights. Jamie Hailstone is a U.K-based reporter, who covers sustainability. NEW DELHI, INDIA - NOVEMBER 3: A man rides his bicycle amid ...

As businesses increasingly adopt data-driven systems, processes and strategies and with leaders seeking to "Moneyball" everything from hiring to software development, the importance of maintaining ...

Call center quality monitoring elevates the customer experience. Discover when to use real-time vs post-call methods for top-notch service. Consistent, high-quality customer service is a key element ...

Clouds of gray smoke in the lower left are funneled northward from wildfires in Western Canada, reaching the edge of the sea ice covering the Arctic Ocean. A second path of thick smoke is visible at ...