Ninety-four percent of customers say service influences repeat buying decisions. Today, 88% of customers say the experience a company provides is as important as its products or services, and 94% say ...

We have all had this experience: you’re having an issue with a product or service and hope to resolve it quickly by calling the company directly, only to be met with never-ending wait times and the ...

As a business owner, you know things aren’t always sunny. Orders get delayed by supply chain snafus, 404 pages inexplicably pop up, a product just isn’t what a customer expected. Though you can’t ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. When asked, “Who invented the telephone?” most people have no problem answering Alexander ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

BEIJING - China has released a work plan to accelerate the cultivation of new growth drivers in service consumption, as part of broader efforts to support the country's high-quality development.

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Fast Company Executive ...

A guide to network quality of service for the edge Your email has been sent Network quality of service is the measurement of the overall performance of a network, and the purpose of QoS is to have the ...