HOUSTON – Earlier this year, I launched an experiment to test the efficiency of the United States Postal Service (USPS). PREVIOUS: Houston, we have a mail problem. Here’s what we know I mailed ...

USPS tracking often feels confusing not because it is broken, but because it reveals less than people expect. Modern interfaces trained us to expect constant feedback, real-time movement, and detailed ...

SEATTLE — The United States Postal Service (USPS) is gearing up for its busiest time of the year with the launch of a real-time Holiday Mail Counter, underscoring its readiness to meet the holiday ...

HOUSTON — Almost two months after first reporting on Houston’s severe mail delays, KHOU 11 tested the city's mail delivery to see how long it takes to send and receive a package. The test revealed ...