At the University of California at Merced’s library, there is no reference desk and there never has been. The way reference services are delivered there would intrigue some and disturb others. At the ...

Perhaps the greatest irony of the digital era is that while Silicon Valley portrays itself as pioneering the future of modern society, much of its innovation lies in merely adding a digital flourish ...

For years, we’ve been hearing that traditional library reference service is dead. In reality, reference just disappeared, like Jimmy Hoffa. But unlike in the case of Hoffa, no one in the library field ...