When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

All Covered, the IT Services division of Konica Minolta Business Solutions U.S.A., and one of the nation’s top ranked IT Services companies, has acquired the assets of America’s Remote Help Desk of ...

Aging help desk systems hinder remote support and IT fixes. Cloud-based help desks cut costs, ease complexity, boost IT. 28% of businesses are automating IT and help desk services. Along with aging ...

The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...

SecureSkeye, a trusted provider of IT help desk services, proactive IT support, and fully integrated IT teams, ...

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Level Platforms plans to launch a portfolio of NOC and help desk services with the upcoming release of its Managed Workplace 2012 platform upgrade for MSPs. The new services can augment MSPs' existing ...

A Google search for the phrase “help desk outsourcing” produces more than a million hits in a fraction of a second. While that punctuates how help-desk outsourcing has grown, help-desk service ...

GREENSBORO, N.C. -- Gilbarco Veeder-Root will host free Passport point-of-sale (POS) system training and demonstrations of remote diagnostics and help desk services at NACStech, being held May 5-7, in ...