Hybrid and remote work has introduced novel difficulties for IT departments and workers, such as how to access resources or troubleshoot issues when employees are geographically dispersed. Fortunately ...

AnyDesk is well used and it’s easy to see why for individuals and smaller business owners who do not need all of the sophisticated tools found in premium packages. Equally, however, it does have some ...

Setting up an IT department to deal with infrastructure problems is beyond the budget of many small businesses. Indeed, having an IT person can be a stretch for many. Outsourcing IT support can be a ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

The scenario: Company management looks to decrease overhead costs by streamlining the headcount of technical support staff at their manufacturing plant(s), while at the same time wanting to increase ...

SupportSpace, which helps companies provide remote technical support with a range of customer service solutions and a network of ‘experts’, has raised $12 million in funding from Gemini, BRM and ...

Before the Covid-19 pandemic, remote support services and tech support were important to maintaining a smooth workflow within any company. However, once the pandemic hit in the early months of 2020, ...