Responding to customer complaints, Apple makes changes to the butterfly switch keyboard in its laptops -- including new 2019 MacBook Pro models. Shara Tibken Former managing editor Shara Tibken was a ...

Apple has escalated its response to complaints about stuck and non-responsive keys on the butterfly-switch keyboard featured in the MacBook and MacBook Pro. According to an Apple Store staff memo ...

Apple has indicated that most MacBook and MacBook Pro keyboard repairs will be required to be completed at Apple Stores until further notice, rather than being shipped to an off-site Apple repair ...