Ever walk out of a restaurant, muttering about the wait staff and swearing you'll never go back again? If you're a restaurant owner, unsatisfied customers and bad word-of-mouth are business killers.

With pressure to deliver standout service on every shift, training is among the most critical drivers of restaurant success. A better-trained employee creates a better experience for the guest. Yet ...

When I was a restaurant owner, I kept seeing the same frustrating pattern play out. A new hire would start and the shift manager would be pulled off the floor to train them on the PoS system. That ...