As shoppers flood stores across the country during the year’s biggest shopping season, retail workers are bracing for what many describe as the most demanding — and often demoralizing — stretch of the ...

As shoppers flood stores across the country during the year’s biggest shopping season, retail workers are bracing for what many describe as the most demanding — and often demoralizing — stretch of the ...

Shoppers browse through stores at Mall of America for Black Friday deals Friday in Bloomington, Minn. (Adam Bettcher/Associated Press) As shoppers flood stores across the country during the year’s ...