Many consumers who shop online prefer to return items to brick-and-mortar stores rather than mail them back. In a new study, researchers assessed a new practice called return partnership, in which ...

Judging by my emails this week, thousands of you want to find out how to return unwanted Christmas gifts to a retailer so it's important that you know your rights. Who has the right to return gifts?

Returns on Amazon are free and easy for shoppers, but they're risky and expensive for the small businesses that sell a majority of the goods on the world's biggest e-commerce site. Returns have driven ...

When Tom Haverford goes camping with coworkers in a 2011 episode of the NBC comedy “Parks and Recreation,” he tricks out his tent with an Xbox, fondue pot, panini press, soft-serve ice cream maker, DJ ...

Did a pair of shoes you got for Christmas not fit quite right? Or, did you get a book that you already read and want to exchange it for the a different one you have saved on Goodreads? Returns and ...

Let’s get back to the discussion of the definition of a customer: Are we talking about the customer as a business or the customer as a person? If the customer is a business, then it is likely that the ...

New research by MoneySavingExpert.com (MSE) found that at least 30 big retailers are misleading shoppers over their statutory return rights, and that areas of their websites list harsher criteria than ...

If goods are exchanged, the Requester creates and submits a new requisition for the replacement goods. The original invoice for the returned goods and any invoices for replacement goods must be paid ...

British online fast-fashion and cosmetic retailer Asos plc says it will start charging U.K. non-subscription shoppers who frequently return large amounts of goods a fee of £3.95 ($5.19) to send items ...