Dashia is the consumer insights editor for CNET. She specializes in data-driven analysis and news at the intersection of tech, personal finance and consumer sentiment. Dashia investigates economic ...

Everyone returns a gift or an impulse purchase now and then. Maybe it doesn’t fit. Maybe it doesn’t suit your taste. Maybe you ordered something on a whim (or you snagged an awesome deal) and now you ...

Time-consuming processes and the need for specially trained and/or dedicated returns counter staff can make returns a costly operational expense. Instead of what could have been a pleasant experience ...

In-person returns are preferred according to a new consumer study. Shoppers are making buying decisions based on retailers’ return policies, according to a new consumer research study. Free returns ...

Walmart is adding another new feature to its app and this one aims to make returning items as painless as possible. Starting soon, when you need to return something, you'll first start the process on ...

A customer wants to return an item? Damn him! One might think that this is the attitude of many online stores if you look at their return processes. Returns are an inevitable part of selling online.

Reverse logistics is a term that is often heard but not fully understood by many business owners. Simply put, it’s the process of moving goods from their final destination back to the supplier. In ...

A new security camera or similar home security device can prove a much-needed addition to your home -- but sometimes they can be more than you bargained for. You may realize you don't want to pay a ...