Reverse logistics is a poorly-understood concept in business, and what is even more poorly understood is the role that technology has in facilitating this important process. Reverse logistics gets its ...

UPS has become an investor in reverse logistics startup Optoro in an effort to better manage both the transportation and disposition of returns and excess inventory this post-holiday season, The Wall ...

The pandemic’s impact on the supply chain and all its moving parts cannot be understated. First, it was the issue of too many orders and not enough inventory. Companies couldn’t keep up with ...

From November to December, retail stores and websites were flooded with shoppers looking to buy the perfect items for everyone on their holiday shopping list. Long lines at checkout, slow websites and ...

In today’s competitive world, e-retailers, D2C and ecommerce brands have to look at every aspect of a product delivery and return experience to stay ahead—right from forward moving to Reverse ...

Last week we looked at three major categories of hidden costs within the reverse logistics process. This week we’ll view three more, as well as discuss how to go about automating the process.

A year ago, 16% of holiday shopping purchases were returned, according to data from Salesforce. With many Christmas 2023 purchases still within a returnable timeframe today, Salesforce anticipates a ...

In recent years, there’s been a big emphasis in retail on reuse. One of the byproducts has been an explosion of secondhand goods, or re-commerce, companies. In May, consignment company ThredUp ...

What happens after a customer returns an item? The reverse logistics process starts. Reverse logistics is a type of supply chain management that moves goods from customers back to sellers or ...

For online retailers, one of the challenges with the reverse logistics process is knowing what to do once items are returned. Some products could be returned to a finished goods warehouse whereas ...