When it comes to providing a smooth support experience in order to delight and retain customers, there isn’t a one-size-fits-all solution. That’s why it’s important to stay updated on the latest ...

The artificial intelligence (AI) market is expanding rapidly. Enterprise AI spending surged eight-fold in 2024 according to the Menlo Ventures. This year is expected to be a banner year for AI ...

After almost 10 years without a price increase, SAP will push up support costs by as much as 3.3% from next year. SAP has given CIOs another reason to consider moving to the cloud: rising support ...

SAP is adding enhancements to its Next-Generation Support concept, including developments to AI-driven features such as incident solution matching and real-time support resources like the Schedule an ...

Customer experience is at the heart of digital revolution, SAP executives told South African users attending the Saphila 2019 Conference underway at Sun City, North West Province South Africa. Going ...

In the interests of disclosure, I was writing this SAP piece as a brief part of a "Random Thoughts" post that would kind of mirror the format of my upcoming podcast - which will begin with the ...

SAP’s recent announcement that it will extend support for its Enterprise Core Components (ECC) for a further two years for customers buying standard support, or until 2030 for those purchasing ...

Enterprise software giant SAP is launching a customer data platform (CDP) that aims to help organizations meld customer data across touchpoints -- from commerce and marketing to sales and service -- ...

Calculations in a spreadsheet-based planning model have demonstrated the skills crisis that could occur if IT leaders delay migrating from SAP Enterprise Central Component (ECC) to the latest S/4Hana ...