I’m trying to get info from a supplier and they are insistent that a trunk is a 1 to 1 with a call. Now I am 99.999% sure he's wrong, but before I tell him so I wanted to make sure someone who knows ...

Session Initiation Protocol Recording, or SIPREC for short, defines the architecture, associated call flows, and metadata that can be used for call recording. "This call may be recorded for quality ...

Florham Park, NJ — August 12, 2008 — Trisys Inc., an industry leader in call accounting and call recording solutions, today announced REPLAY VoIP, a software-only, SIP-based solution for recording ...

Today, we’d like to talk about how Session Initiation Protocol can bring the call center a greater variety of ways to communicate. SIP, as readers may recall, has three important advantages over H.323 ...

Nuasis (Mountain View, CA), a developer of IP call routing software for call centers, has come out with the latest iteration of its tool, NuContact Center 2.0. With this release, Nuasis employs an ...

Series of software enhancements adds additional value to existing products — Standard PCI form factor telephony boards become TDM/IP gateway systems CeBIT, Hanover, Germany. March 15, 2007– Dialogic ...

Emmanuel Proulx is a SIP (Session Initiation Protocol) developer who has written an excellent tutorial on the signaling protocol that is widely used in VoIP to initiate communications sessions between ...