When a customer purchases software-as-a-service (SaaS)–which is sometimes called a “cloud” service or product–the software is not hosted. It does not reside at the customer’s location or data center.

Given the broad use and relative importance of service-level agreements (SLAs) in a variety of contexts, in this blog post, we provide an overview of the basics of SLAs and what they should address.

When it comes to cost savings, discounts and credits for poor service most people operate on a “more is better” principle. Is this really the best approach for service-level agreement credits? Most ...

All Software as a Service (SaaS) applications or products proposed for integration with College systems and for the use of the College community must be reviewed to ascertain compatibility with ...

Many IT administrators aren’t comfortable handing over control of the most critical security components of their infrastructure. But in recent years, security outsourcing has become a popular and ...

What Is Software as a Service? Your email has been sent Software as a Service is a system of offering applications as services over the internet. Instead of deploying and managing software, users ...

Service-level agreements (SLAs): The key components project managers should know Your email has been sent Almost every project requires vendor services; after the project is complete, those services ...

An analysis of Software as a Service (SaaS) patenting in the US Patent and Trademark Office, including the challenges in patenting SaaS, strategic considerations, and guidance on drafting claims and ...