Salesforce CEO Marc Benioff says the cloud-based software company is saving about $100 million every year by using AI to enhance its customer service operations.

Infosys has launched the Infosys Customer Experience Suite for Salesforce, a set of enterprise solutions designed to automate ...

Salesforce has cut 4,000 customer support jobs and replaced them with artificial intelligence (AI) agents, CEO Marc Benioff said recently. Benioff made the comments while discussing how the new ...

The companies are using the technology to build and deploy AI agents that support customer service and enhance shopper experiences.

Infosys (NSE: INFY) (BSE: INFY) (NYSE: INFY), a global leader in next-generation digital services and consulting, today ...

Salesforce CEO Marc Benioff has confirmed a major restructuring of the company’s workforce, cutting 4,000 support staff as artificial intelligence takes on a larger share of customer-facing operations ...

Customer engagement is key as PepsiCo uses AI and Agentforce from Salesforce to streamline field ops, unify data and deepen ...

Salesforce CEO Marc Benioff said in his Dreamforce conference keynote that AI innovation is outpacing customers' adoption of ...

Salesforce has replaced thousands of workers with agentic AI CEO Marc Benioff said he “need[s] less heads” to clear a backlog Humans still bring valuable creativity, but AI adds efficiency Salesforce ...

Salesforce Chief Executive Marc Benioff faces criticism after he said Trump should send National Guard troops to San ...