Aiming to give its platform a consumer-friendly makeover, Salesforce today announced Lightning Experience alongside an updated version of the Sales Cloud, to allow sales reps to work quickly and ...

Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service Cloud This jointly released solution makes agent ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. SAN FRANCISCO—Salesforce is bumping up the capabilities of ...