Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service Cloud This jointly released solution makes agent ...

It’s AI Day. And as Salesforce prepares to announce what they consider “the future of trusted enterprise AI” this afternoon, CMSWire has a sneak peek at one of the biggest reveals: Salesforce AI Cloud ...

SAN DIEGO--(BUSINESS WIRE)--MindTouch, a leading provider of enterprise-grade, AI-powered knowledge management solutions, has enhanced its Salesforce integration to provide a better customer ...

Salesforce Inc. today launched a new suite of features called Salesforce Foundations to help larger businesses that span multiple industries unify their sales operations. In addition, it provides free ...

As noted previously, when Veeva ended its licence agreement with Salesforce, it not only triggered a battle royale for ...

SEATTLE--(BUSINESS WIRE)--Today, Amazon (NASDAQ: AMZN) announced the Buy with Prime for Salesforce Commerce Cloud integration. This solution helps Salesforce merchants seamlessly integrate Buy with ...

For better decision-making with artificial intelligence, data must be at the core, positioning solutions — such as Salesforce Data Cloud — to most effectively unlock deeper insights and predictive ...

Clara Shih rejoined Salesforce — after 11 years at a startup — as CEO of its biggest cloud biz. As CEO of its Service Cloud, she's bullish on AI to improve customer service, for end-users and agents.