Managing customer relationships effectively is crucial for a thriving business. Understanding and satisfying customer needs are the foundation for success and competitiveness. But how can this be ...

Why is this news important to marketers and practitioners who use web CMS as a core component of creating digital experiences? It gives one of the leaders in Gartner’s and Forrester’s digital ...

A wrap of the big news coming out of the Adobe Summit, Salesforce makes a move in the CDP world and more customer experience news. Adobe and its extensive partner network this week debuted new ...

Anyone who has dealt with bad customer service has felt frustration with the lack of basic understanding of who you are as a customer and what you need. Google and Salesforce feel your pain, and today ...

Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. This article is more than 3 years old. Progressive ...

Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service Cloud This jointly released solution makes agent ...

Cloudingo, a provider of solutions that ensure data quality integrity between Salesforce and other applications, is partnering with LeanData, the modern revenue orchestration platform for today’s ...

DALLAS and SAN FRANCISCO, May 28, 2020 /PRNewswire/ -- Today, AT&T (NYSE: T) and Salesforce (NYSE: CRM) announced a multi-year strategic agreement to deliver entirely new connected experiences for ...

We are delighted to announce Salesforce, the world’s leading AI CRM, as our new Official CRM Partner. The Club will work with Salesforce to enhance the experience across all digital touchpoints for ...