Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More The internet of things (IoT) ecosystem is larger than ever before, and ...

CRM giant Salesforce has finally added a designated field service product to its recently redesigned Service Cloud. Dubbed Field Service Lightning, the platform combines licensed features from ...

Salesforce today unveils the first update to its field service management (FSM) product since the acquisition of FSM vendor ClickSoftware, which closed in October last year. New features include ...

Salesforce is adding Internet of Things data to its Field Service Lightning product. The addition gives field service workers a unified view of CRM data and IOT data from within the Salesforce Service ...

Salesforce is debuting Field Service Lightning, a field service platform for connected devices -- even though few companies can actually use its full capabilities yet. Last month, Hive — a smart ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

Built on the Service Cloud Platform, new innovations for Field Service Lightning arm the mobile workforce with image recognition technology, smart equipment management and deep analytics to bolster ...

Choosing your first or next field service management (FSM) software can be daunting, especially as many of these systems require a huge investment in implementation time and cost. Two of the most ...

Many people have had the misfortune of waiting for a technician who is scheduled to show up between, say, 8 a.m. and noon on a Wednesday. Until he rings our doorbell, we're left waiting without much ...