Slack’s rebuilt AI assistant connects directly to Salesforce’s Agentforce suite, providing enterprises with a centralized hub for agents, data, and automation.

Salesforce’s AI agents have handled “millions of conversations” in recent months while human agents deliver expertise and empathy on calls that need it, co-founder and CEO Marc Benioff said during a ...

Say what you want about Salesforce CEO Marc Benioff, but one thing is certain: He rarely mutes the mic. The veteran tech ...

We are living in an all-digital world - where businesses must accelerate digital initiatives in an engaging, interactive way with their customers. According to research from Gartner, IT spending will ...

Dreamforce 2025 is officially a wrap! It was a packed few days - we kicked off with the traditional opening keynote from ...

Back in 1969, Sedgwick was a relatively small regional insurance claims administrator; today it’s a global brand across 65 countries. But one thing hasn’t changed - its mission remains to support ...

Taking an Uber to the office is a brilliant customer experience for Freshfields Louis Roman. The trick now is to replicate that in professional services at an elite global law firm. Global law firm ...

This post may contain links from our sponsors and affiliates, and Flywheel Publishing may receive compensation for actions taken through them. At the NY Times DealBook Summit, OpenAI CEO Sam Altman ...

Salesforce has confirmed that it will not negotiate with or pay a ransom to the threat actors behind a massive wave of data ...