Salesforce Marketing Cloud’s Loyalty Management provides the scalable foundation for earning and redeeming loyalty across every touchpoint. Airship powers the mobile-first customer experience, ...

Apple Inc. is teaming up with customer relationship management software company Salesforce.com Inc. in order to improve the number and quality of mobile business applications available on its iPhone ...

Salesforce.com unveiled on Thursday a set of development tools to enable companies to almost instantly embed advanced customer service features directly into the mobile apps they make available to ...

San Francisco-based Helpshift has rolled out an integration with Salesforce Service Cloud that allows service agents to support customers directly within the app. The integration connects directly ...

SAN FRANCISCO — Asserting that the fourth industrial revolution is connectivity, Salesforce.com CEO Marc Benioff announced at Dreamforce 2018 the forthcoming release of Customer 360, a set of services ...

Merkle, dentsu's customer experience transformation consultancy, has partnered with Airship and Salesforce Marketing Cloud, creating a solution for more connected customer loyalty experiences in ...