Salesforce today announced the next generation of its Service Cloud Einstein, which combines its flagship CRM solution with artificial intelligence (AI) and guided workflows for agents and customers.

Salesforce Inc. today launched a new suite of features called Salesforce Foundations to help larger businesses that span multiple industries unify their sales operations. In addition, it provides free ...

Agentforce was the big news at Dreamforce, but it’s not all about replacing humans. On the Service Cloud front, equally important were other steps organizations can take to leverage artificial ...

Salesforce on Wednesday is updating the Service Cloud with a series of capabilities that should help organizations respond to post-pandemic customer demands. Here's a look at how the cloud leaders ...

Financial Services Cloud connects and centralizes customer data from core banking, wealth, and loan origination platforms, creating a single, unified view of the customer. This enables personalized ...

Service leaders will be able to predict customer demand and organize their workforce to staff the right agents with the right skills at the right time -- all on the world's #1 CRM SAN FRANCISCO, Dec.

RALEIGH-DURHAM, N.C.--(BUSINESS WIRE)--Avaya (NYSE:AVYA), today launched Avaya OneCloud™ for Service Cloud on Salesforce AppExchange, empowering customers to connect Avaya OneCloud™ to Salesforce ...

SAN FRANCISCO--(BUSINESS WIRE)--Talkdesk®, Inc., the global customer experience leader for customer-obsessed companies, today announced it has launched Talkdesk for Service Cloud Voice on Salesforce ...