Salesforce rolls out AI-powered workflows, contact center updates in Service Cloud Your email has been sent Salesforce on Thursday unveiled new AI-powered workflows and contact center updates in ...

Today, timed with a conference out of Sydney, Australia, Salesforce announced new analytics-powered features across its Service and Marketing Cloud suites designed to “‘humanize’ engagement between ...

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Clara Shih rejoined Salesforce — after 11 years at a startup — as CEO of its biggest cloud biz. As CEO of its Service Cloud, she's bullish on AI to improve customer service, for end-users and agents.

A new release of Salesforce Service Cloud debuts today, tuned to support new customer expectations for personalized service from anywhere, as the world reopens in the Vaccine Economy. Fronting the ...

Salesforce Inc. co-founder and Chief Executive Marc Benioff is articulating a bold vision for the next era of enterprise software. In an exclusive interview with theCUBE on April 25, Benioff outlined ...

As the tech industry increasingly pivots towards artificial intelligence, Salesforce (NYSE:CRM) is positioning itself at the forefront of this shift with its AI-powered Service Cloud. This strategic ...

In Salesforce.com’s most recent earnings call, Salesforce founder and CEO Marc Benioff strongly emphasized that the Service Cloud, which was launched in January, was one of the fastest growing ...

'By bringing together the power of Azure and Microsoft Teams with Salesforce, our aim is to help businesses harness the power of the Microsoft cloud to better serve customers,' says Microsoft CEO ...

‘We are embracing partners—large global SIs to regional partners to small partners—everybody that the customers are used to. Our team will be working with them jointly as we go winning one deal at a ...