We've already seen Web-based desktops from the likes of Laszlo with its Webtop (see video) and from Sapotek with its Desktoptwo (see video) -- both of which pursue different models (the former, you ...

SugarCRM is hoping to gain inroads against its much larger rival Salesforce.com with a revamped user interface it says places emphasis on the needs of individual users, not business managers seeking a ...

SALT LAKE CITY--(BUSINESS WIRE)--NICE inContact, a NICE (Nasdaq: NICE) business, today announced new enhancements to CXone Agent for Salesforce that enables omnichannel experiences for customers – ...

Next month will see the first of Salesforce.com’s 2010 releases with the launch of Spring ’10. Of the changes, a new interface will combine much of the old with an updated look and feel that is ...

SALT LAKE CITY-- (BUSINESS WIRE)-- NICE inContact, a NICE (Nasdaq: NICE) business, today announced NICE inContact CXone support for intelligent routing of omnichannel customer interactions natively in ...

Whether you work in a more traditional, structured business environment or a dynamic startup, there’s a type of employee appreciated by any manager: the change agents. Regardless of the department, ...

The venture capital-backed CRM vendor turned a profit in its third quarter, according to CEO Larry Augustin SugarCRM is hoping to gain inroads against its much larger rival Salesforce.com with a ...

Visualforce will provide a way for Salesforce.com ISVs, partners and customers to build graphical user interfaces for applications they assemble for the vendor's Force.com platform. Visualforce can be ...

SAN FRANCISCO -- Today at Dreamforce, Salesforce.com's annual user conference, company chairman and chief executive officer Marc Benioff dropped a truckload of announcements on an audience of more ...

Visualforce, used to build application user interfaces, is a key part of the CRM specialist's expansion into the cloud-computing business. Mike Ricciuti joined CNET in 1996. He is now CNET News' ...