Customer relationship management (CRM) applications have moved beyond being tactical tools for managing sales to become the primary means through which many organizations manage customer experience.

The company is doing some 30 migrations per day away from rival CRM platforms like Salesforce.com and Microsoft Dynamics, according to a company official Zoho has added a series of features to its CRM ...

Martin LaMonica is a senior writer covering green tech and cutting-edge technologies. He joined CNET in 2002 to cover enterprise IT and Web development and was previously executive editor of IT ...

In less than two years' time, up-and-coming SaaS applications suite Zoho expects to have more users on its CRM application than current market leader Salesforce.com has on its flagship product. That ...

Zoho vs Salesforce: Which CRM Is Better? Your email has been sent Look at Zoho CRM and Salesforce side-by-side to compare the cost per functionality and top pros and of each provider to determine ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Zoho July 21 integrated its Zoho Mail application and Zoho ...

Zoho on Wednesday announced an enterprise version of its Zoho CRM application in a move that the company hopes will spur corporate adoption and poach a few Salesforce.com customers. The enterprise ...

Zoho has added a series of features to its CRM (customer-relationship-management) software in a bid to appeal to larger companies as well as lure away customers from the likes of Salesforce.com. In ...

My company implements both Salesforce and Zoho CRM, among a few other customer relationship management applications. Our market is mostly small and mid-sized businesses. There is this perception among ...

Salesforce Essentials vs. Bigin by Zoho CRM: Small Business CRM Slugfest There are plenty of new CRMs on the block and they're not for enterprises. They're meant for small businesses. See how these ...