The on-demand CRM vendor will add technologies that cater to users who find answers to service questions using means besides traditional call centers, such as search engines or social networking ...

Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer service ...

Salesforce Inc. said today it’s adding yet another artificial intelligence capability to its arsenal with the launch of a new application called Service Intelligence within its Service Cloud, its ...

SAN FRANCISCO & LONDON--(BUSINESS WIRE)--Today at World Tour London: AI Day, Salesforce (NYSE: CRM), the global leader in CRM, introduced generative AI capabilities for Sales Cloud and Service Cloud ...

Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service Cloud This jointly released solution makes agent ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Salesforce today introduced new generative AI workflow tools for Sales ...

Salesforce, Inc. (NYSE:CRM) disclosed a collaboration with Singapore Airlines (SIA) to enhance the customer case management system. As per the deal, SIA will implement Agentforce, an AI-powered system ...

Even though Salesforce is investing heavily in agentic AI, executives recognize the limitations of the technology. The large language models that power the technology can’t achieve 100% accuracy, ...

Bulls Salesforce.com dominates the SFA space but still only controls 30% in a highly fragmented market that continues to grow double digits each year, suggesting there is still room to run. The ...

He says Salesforce has halved its customer support roles from 9,000 to 5,000. "I was able to rebalance my head count on my support. I've reduced it from 9,000 heads to about 5,000 because I need less ...

Expanded collaboration brings NiCE’s AI-powered CX and intelligent orchestration together with Agentforce in Salesforce Service Cloud, empowering businesses to deliver complete customer service ...