A digital-first Social Security overhaul has cut wait times and reduced backlogs, according to new data shared by the SSA.

People spend more time online than ever before. Whether they are managing finances, booking travel, or streaming ...

UPDATE: Planned changes from the Social Security Administration (SSA) set to take effect on Monday have now been delayed, the administration says. The Social Security Administration announced a new ...

Editor’s note: This story has been updated. You can soon carry your Social Security card with you everywhere you go without the risk of losing it. At least not physically. The Social Security ...

These changes are part of a broader digital transformation at the agency aimed at modernising customer service and expanding ...

Social Security problems can be solved online, over the phone or via an in-person appointment. People can apply for most benefits online as well as check the status of their application, change direct ...

When it comes to managing your Social Security benefits, the digital age has made it easier than ever to access essential ...

As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of 8 minutes to speak to an agent on the phone in July. “We had a bold goal of single-digit wait time on ...