Social Security recipients should know about two phone service changes that started Monday. • Need to change your direct deposit info? Changes to direct deposit information must now either be done ...

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency’s telephone customer service can “suck.” “We need to show how bad we suck on ...

I called Social Security's new phone system multiple times to figure out a way around how frustrating it can be. Blake has over a decade of experience writing for the web, with a focus on mobile ...

As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of 8 minutes to speak to an agent on the phone in July. “We had a bold goal of single-digit wait time on ...

When Dolores Taylor needed to update her bank information with the Social Security Administration (SSA) earlier this year, the 84-year-old Alaska resident called her local Social Security office and ...