From theft to scanning errors, retailers are running into headaches with self-checkout after rolling out the technology aggressively over the last decade. Now, research finds another problem with self ...

As the co-founder of Puzzle Partner, Ivana is an advocate for innovation with marketing expertise in technology, travel and startups. Self-service has become a core part of our daily interactions, but ...

Delivering the kind of automated service customers want requires a digital strategy that encompasses technological and people-oriented changes. Most organizations recognize the importance of giving ...

The digital age has made us a DIY economy in which millions of jobs no longer exist not because computers do the work, but ...

Airlines are encouraging travelers who plan to fly this weekend to change their plans in anticipation of what's expected to ...

Gordon was a reporter for TIME, based in the London bureau. A woman is seen here scanning items at a self-service checkout in a Walmart megastore in North Carolina. A woman is seen here scanning items ...

Khristopher J. Brooks is a reporter for CBS MoneyWatch. He previously worked as a reporter for the Omaha World-Herald, Newsday and the Florida Times-Union. His reporting primarily focuses on the U.S.

The aim for all software developer team leaders is to find a happy place where developers spend their day developing and deploying code. The platform team supports the work of those software ...