In his book Emotional Intelligence, psychologist Daniel Goleman describes self-awareness as “knowing one’s internal states, preference, resources and intuitions.” According to organizational ...

A person with self-awareness is able to understand themselves on a deeper level, focusing in on their thoughts and emotions, and how others perceive them. Self-awareness is a core component of life ...

Customers resolve only 14 percent of their service and support issues fully in self-service, and even for issues that customers describe as very simple, only 36 percent resolve fully in self-service, ...