aftermarketNews

Hunter, RockED Partner to Strengthen Service Advisor Training

Hunter and RockED partner to deliver mobile microlearning that improves advisor communication and customer service outcomes.
Collision Repair Magazine

Learning Launch: Hunter, RockED roll out advisor microlearning

Hunter Engineering has partnered with people development platform RockED to deliver targeted microlearning designed to help ...
The Daily Dot

‘They end up making like $15,000 a month’: Dealership technician issues warning about service advisors

Car dealerships are notorious money pits. Plenty of social media posts uploaded online detail the possible scams associated with them, along with revelations from workers themselves on how folks can ...
Cars

Which Car Brands Offer the Best Dealership Service?

Nobody likes taking their car in for service, but Porsche and Subaru owners dislike it the least. Those brands earned the top spots in the premium and mass-market segments, respectively, in the 2025 J ...
Business Insider

I oversee car repairs at a dealership. Here's what you need to know about maintenance and how we do our job.

Mike Wilhelm is a service and parts director at a car dealership in Michigan. He says drivers have some misconceptions about car repair and how EVs differ from gas-powered cars. Here's his advice for ...
Business Wire

Satisfaction with Dealer Service Remains High but Owners Face Long Appointment Wait Times and Communication Shortfalls, J.D. Power Finds

TROY, Mich.--(BUSINESS WIRE)--Customer satisfaction with the dealer service experience remains strong for a second consecutive year, yet long wait times for appointments, communication shortfalls and ...