What Is A Service-Level Agreement (SLA)? A service-level agreement (SLA) is a formal agreement between a service provider and a customer that outlines the expected level of service. It is a contract ...

The yearlong drought is over. After more than a year of talks, Primera officials have entered into a new service agreement ...

Given the broad use and relative importance of service-level agreements (SLAs) in a variety of contexts, in this blog post, we provide an overview of the basics of SLAs and what they should address.

Heating, ventilation and air conditioning equipment requires regular attention to keep it running properly. Without regular attention, your HVAC system and its components can develop premature wear, ...

When and how you can cancel a service agreement will depend on the nature of the agreement, the circumstances under which you are trying to cancel and the state where your business resides. Different ...

Many MSPs have a love/hate relationship with technology service agreements, yet agreements are a very important piece of any business correlation. They help to define the relationship and how to ...

This sample agreement is provided for information only. If you would like to obtain a copy of an agreement for redlining or customizing to fit your specific needs, please contact NCAR. This ...

HOUSTON--(BUSINESS WIRE)-- Innovex International, Inc. (NYSE: INVX) (“Innovex”), a leading provider of products and technologies to the oil and gas industry, today announced the signing of a strategic ...

“Well, haven’t you ever heard that the client is always right?” one client raged over the Zoom conference call. “We don’t understand why it has taken so long to close our monthly financials, and ...

Wave Quantum Inc. (NYSE: QBTS) ("D-Wave" or the "Company"), the only dual-platform quantum computing company, providing ...

SOLON, Ohio -- City Council has authorized Mayor Ed Kraus to enter into an interim bargaining agreement with the city’s newly formed service department union. Council passed the ordinance Monday (Nov.

Hawaiian Airlines has become the first major airline to reach an agreement with SpaceX that will add in-flight connectivity (IFC) service enabled by Starlink satellites to a fleet of Airbus and Boeing ...