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What Is A Service-Level Agreement (SLA)? A service-level agreement (SLA) is a formal agreement between a service provider and a customer that outlines the expected level of service. It is a contract ...

Given the broad use and relative importance of service-level agreements (SLAs) in a variety of contexts, in this blog post, we provide an overview of the basics of SLAs and what they should address.

Many MSPs have a love/hate relationship with technology service agreements, yet agreements are a very important piece of any business correlation. They help to define the relationship and how to ...

Heating, ventilation and air conditioning equipment requires regular attention to keep it running properly. Without regular attention, your HVAC system and its components can develop premature wear, ...

When it comes to cost savings, discounts and credits for poor service most people operate on a “more is better” principle. Is this really the best approach for service-level agreement credits? Most ...

A service-level agreement (SLA) defines the level of service expected from a vendor, laying out metrics by which service is measured, as well as remedies should service levels not be achieved. It is a ...

This sample agreement is provided for information only. If you would like to obtain a copy of an agreement for redlining or customizing to fit your specific needs, please contact NCAR. This ...

Service agency agreements are used in a variety of industries, such as sports representation, accounting services, financial advising and real estate. The agreement creates a legally binding contract ...