How Shift-Scheduling Software Makes On-Call Shifts Obsolete HR tech played a role in the rise of on-call shifts in retail, restaurants, healthcare, and other industries. PCMag's HR tech columnist ...

Anna Baluch is a freelance writer from Cleveland, Ohio. She enjoys writing about a variety of health and personal finance topics. When she's away from her laptop, she can be found working out, trying ...

To cover our off-hours support, each sysadmin takes a week with the pager, with two sysadmins assigned to each week. Scheduling this while taking into account vacations, projects where someone will be ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Calendly: Calendly Thryv: Thryv Squarespace Scheduling: Squarespace Square Appointments: Square Setmore: Setmore SimplyBook.me & SimplyMeet.me: SimplyBook.me Appointment scheduling software for small ...

In an earlier time, bosses would create a weekly work schedule out of their own expertise and experience, and tack it up on a bulletin board so employees could know their hours for the coming week or ...

Call center software has become increasingly sophisticated with AI-powered features and advanced integrations, so it pays to do your research before investing in a call center platform. Why outsource ...

A call center system should reduce business costs while helping your sales and customer service reps perform at their best. Modern platforms offer a range of advanced tools that give both users and ...