Leading banking and retail technology organization selects Oracle Fusion Cloud Service to unify global customer service operations - leveraging embedded AI to improve efficiency and enhance customer ...

IBM has announced SPDE 3.0, a new version of its Service Provider Delivery Environment (SPDE) Framework. This will help to deliver and manage new telecommunications, digital media and Internet-based ...

Service delivery remains one of South Africa’s most critical challenges, especially from the perspective of local municipalities. Whether it’s waste management, water supply or housing, the ability to ...

SolarWinds AI will first be put to use in its service desk solution to improve service agent workflows and reduce the time it takes to resolve tickets. IT observability and management software maker ...

The statement comes as central government and local authorities continue to squabble over devolution funds. Local authorities that are mainly led by the opposition feel that central government is ...