Unlike traditional chatbots or assistive AI, AI agents understand context, make decisions, and take action across systems ...

Public-sector organizations face a unique set of challenges when it comes to managing service delivery for both citizens and employees. Limited resources, tight budgets and fragmented processes can ...

That effort has new accountability levers and top-down support that can be helpful in driving change, CX leaders from the Office of Management and Budget said Friday.

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

At Indus, we created our Service Delivery Management strategy and software architecture to synchronize the management of assets with optimization of services. Our Service Delivery Management software ...

City Manager Kagiso Lerutla has called on senior officials to prioritise on-the-ground service delivery and accountability during a Fixing the Frontline management meeting.

Participants in a panel of World Bank experts discussing service delivery, from left to right, Arturo Herrera Gutierrez, Governance Global Director; Agnes Couffinhal, Health and Financing Program Lead ...

Through GovEnable, local reformers come together across sectors to co-create tailored solutions to pivotal local public financial management challenges that impede delivery of government services.

Organizing government services around life events has become increasingly popular worldwide. Late last year, President Joe Biden signed an executive order to bring life-event service delivery to ...

The Philippines facility management market offers opportunities driven by rising investment in public works, booming BPO demand, and sustainability reporting mandates. Key growth areas include ...