Technology and process are the foundation of your service delivery model. The appropriate use of technology will allow you to build an efficient model that can scale to meet your clients’ needs. If ...

Service delivery models are today undergoing unprecedented change to accommodate the needs of customers trying to navigate business and market uncertainties. Around the world, industrial manufacturers ...

Get the latest federal technology news delivered to your inbox. The White House envisions applications for services like food assistance, Medicaid and other benefits taking 20 minutes, with enrollment ...

Many businesses that have historically striven to provide their customers with satisfactory levels of customer service and support have now begun to move closer to a "world class" service delivery ...

Get the latest federal technology news delivered to your inbox. The White House announced nine projects on Friday that agencies are undertaking as part of its effort to reorganize how the government ...

NEW YORK--(BUSINESS WIRE)--According to Mercer’s 2017 HR Transformation Study – How HR Needs to Change, just more than one-third (35%) of organizations worldwide employ an HR service delivery model ...

Digital transformation has a way of changing not just technology, but the entire way we do business. Such is the case with the lightning-quick development of the As-a-Service (aaS) model. It seems ...

The public can expect improvements to government service delivery with the implementation of the Govern­ment Service ...

Determining the most appropriate cloud strategy for an organisation can be a daunting task and highly dependent on particular organizational circumstance. While total costs of a particular cloud ...

We have entered a whole new era of e-commerce centered on speed and convenience. Business leaders are being forced to prioritize delivery capabilities and push for more accelerated delivery services. ...

With Amazon’s new same-day grocery service, groceries and other Amazon orders can arrive together in a single delivery. Amazon recently announced a major expansion of its same-day delivery service, ...