The Master in Service Design at Domus Academy focuses on how services are used and how they can meet changing needs in both public and private sectors. Service Design applies an integrated and ...

Companies looking to deliver great products and services and great business outcomes — and who isn’t? — need to have a company driven by design. Instead of believing that the technology should drive ...

Nathan Eddy works as an independent filmmaker and journalist based in Berlin, specializing in architecture, business technology and healthcare IT. He is a graduate of Northwestern University’s Medill ...

Businesses that lead with design will have a competitive advantage over others as digital consumers place a greater emphasis on design-led attributes such as usability and experience Implementing a ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

Much is said in the corporate world about customer-centricity: It is an approach that focuses on user needs, desires and limitations to generate innovative solutions. Delivering solutions based on the ...